Terms & Conditions

Because we have a limited supply of high-demand resources, COE cancels bookings that do not adhere to our guidelines. Our goal is to make our resources available to the largest possible number of borrowers and to prevent unfair booking practices.

A client may make only one booking at a time for a kit or type of kit. For example, you may not make three, back-to-back bookings in order to have the kit for an extended period. On the final day of a booking, you may log into COE ORBS and renew/extend the booking, if it's available. If the resource is not available, you must return it on time as agreed to avoid suspension of privileges. A client may book only one kit of a particular type at a time.

1. You attest that you are a Towson University student, faculty member or staff member and possess a valid TU OneCard identification;

2. You agree to take all reasonable steps to safeguard the equipment from damage and theft, to adhere to the guidelines for equipment care, and to return the equipment in the same condition you received it;

3. You agree to return the equipment and all constituent components on or before the due date and time indicated in your booking confirmation email;

4. You acknowledge your understanding that if you do not return the borrowed equipment on time, COE may deny your borrowing requests in the future;

5. You acknowledge your understanding that if you do not return the borrowed equipment within one week of the due date, COE will consider it stolen and seek assistance from the TU Police Department;

6. You acknowledge your understanding that if COE is forced to involve the TU Police in recovering our property, COE will suspend your booking privileges indefinitely.

7. You acknowledge your understanding that if COE is forced to involve the TU Police and you still fail to return our property, you will be invoiced you for the replacement cost of the equipment through the TU Bursar’s office.

8. You acknowledge your understanding that if you repeatedly book equipment/resources and then fail to pickup without canceling the booking, COE may deny your borrowing requests in the future;

9. You acknowledge your understanding that Towson University or COE will not be responsible for file or media loss due to equipment malfunction or misuse;

10. You acknowledge your understanding that COE routinely deletes all borrower content (i.e., image, audio and video files) from returned equipment and that it is your responsibility to transfer your files to your own computer or storage device before returning equipment.

Another borrower’s delay in returning equipment might prevent you from completing an important assignment or project on time. Your delay in returning equipment will have the same effect on others. Consequently, we regard your due date and time very seriously and ask that you call us immediately (410.704.2541) should an emergency situation prevent you from returning equipment on time.

2. After 12 hours, the system will send an OVERDUE notice describing the COE overdue procedures and restating the Guidelines, Terms & Conditions the client agreed to.

3. After 24 hours, COE staff will create a TechHelp SR logging the incident. The SR will be used to log telephone and other non-automated communications.

4. After 7 days of OVERDUE notices, COE will regard the resource as lost/stolen and request TU Police intervention.

7. If TU Police are unable to recover the property, COE will invoice the client for the replacement cost of the resource thorough the TU Bursar’s Office. Like other university fines, an unpaid balance could prevent registration or graduation.

*Suspended users may use lab-based resources (e.g. headphones, etc.), however they may NOT book them in advance.

COE reserves the right to suspend the long-term borrowing privileges of users who do not adhere to our Guidelines, Terms & Conditions. The point of suspensions is to remove less responsible users from the borrowing pool to reduce their impact on more responsible users.

When a user returns equipment late, we assign him 1 demerit per day, per item; when the user accumulates 6 demerits, we suspend his borrowing privileges for 2 months. The suspension is enacted via a system ban; this means that the user will not be able to book circulating equipment OR lab-based resources for the ban period.

When you make a booking, the equipment/resource is held for you. No one else can reserve it. In the past, if you didn’t pick it up—in other words, you abandoned the booking—it would remain unavailable to others, nevertheless. With the adoption of ORBS, we can now automatically free-up bookings that have been abandoned. When you make a booking, you designate a pick-up time:

For circulating equipment, if you haven’t reported to COE to pick-up the resource within one hour of that time, the booking will automatically cancel.

For non-circulating resources, if you haven’t reported to COE to use the resource within 20 minutes of that time, the booking will automatically cancel and be free for another person to use.

smarthub terms and conditions of use
As a user of this system registered or otherwise you agree that if for any reason you are unable to use smarthub for the intended purpose then you will contact your store via telephone, email or in person to resolve the problem. SiSo Software Limited are not responsible or liable in any way for any errors, damages or any other loss caused by your usage of this system. For the avoidance of doubt this includes any loss howsoever suffered including negligence or fraud except where such negligence causes death or personal injury.